Terms & Conditions

By placing an online order, the customer indicates to agree to the terms and conditions of Industrialz. Industrialz reserves the right to change its general terms and conditions in the interim.

Prices

The prices mentioned in the articles are in euros, including VAT. Shipping costs are (unless stated otherwise) not included in the mentioned prices. Before concluding the agreement, the total price incl. Shipping costs is indicated via our webshop.

Payment

Payment of the order can be done in one of the following ways:

Ideal makes payments in your trusted payment environment and you are automatically redirected to the internet banking page of your own bank. You can then immediately transfer the amount of the order.
After your order, PayPal will be automatically redirected to the PayPal page where you can transfer the amount.
Shipping costs
Shipping costs are charged for shipping for the ordered product (s). All prices on the site are subject to printing and typing errors. No liability is accepted for the consequences of printing and typesetting errors. All our deliveries are sent via PostNL, if a package is larger than 1.76 cm it is sent via GLS.

Delivery

Delivery takes place while supplies last. Industrialz strives to send orders as quickly as possible after receipt of payment.

The final delivery time is 30 days after placing the order, provided that the product is in stock at the time of the order.

If it is not possible to deliver an order within 30 days, the customer will be informed in good time and he has the right to cancel his order free of charge.

Liability during shipment

We are not liable for loss or damage of the goods during shipment. In the unlikely event of a problem, we would like to hear from you and will file a complaint with the Parcel Service (s).

Retention of title

The ownership of delivered products will only transfer if the customer has paid all that the customer owes to Industrialz on the basis of the agreement (s) concluded with regard to the delivered products.

Trial period / right of withdrawal

Unless otherwise indicated, after receiving the order for a period of 14 working days you have the right to cancel the purchase agreement via e-mail without giving reasons and to return the order within the same period. Any payments made will be returned within 14 days. There is no right to a refund if the product has been used and / or is damaged or the order has not been returned in the original packaging. After the expiry of the trial period of 14 working days, the purchase agreement becomes a fact.

Cancellation of your order

Every order, if not yet sent, can be canceled within 24 hours after you have placed the order. We ask you to send an email to [email protected] The cancellation of the order will be confirmed by e-mail. Once the cancellation request has been confirmed by us, you may regard it as received. If you have already paid for the canceled order, Industrialz will credit this amount within 14 working days at the latest.

Shipping costs

The shipping costs for returning your product (s) are borne by the customer.

Returning items

We do everything to inform you about the articles through our website. The photos that we have published on our webshop give the best possible picture of the actual product. However, it may happen that colors or materials differ slightly in real life. If a product does not meet your expectations, it can be returned.

A number of conditions apply to returns:

Send us an email to [email protected] within 14 days of receiving when you want to return a product (s) and which product this is.
You must return the product to Industrialz within 14 days after registration via email or to deliver it to us in the store during our opening times.
In both cases, the purchase amount and shipping costs will be refunded within 14 days of receipt. If you only return part of the order, only the purchase amount of the returned product (s) will be refunded.
Industrialz is not responsible for losing or damaging during return shipment. Always ensure a shipping confirmation and a track & trace code.
The product (s) to be exchanged should be returned in original packaging.
Products that are tailor-made according to the preferences of the customer are not accepted back.
Industrialz only accepts returns that have been reported in the manner described above and for which the instructions stated at registration have been followed. Returns that are not notified or not submitted within the specified time will not be accepted.

Guarantee

Industrialz guarantees that the products delivered by it are sound and meet the requirements of usability, reliability and service life as they are reasonably intended by the parties to the purchase agreement, and therefore guarantee the statutory warranty period depending on the product.

Industrialz gives no guarantee when:

-the wear on the product can be considered normal;
-adjustments have been made to the product;
-damage to the product is caused by improper use, design or negligent maintenance;
-if defects or defects are already known at the time of purchase or when you receive the product

Data Management

If you place an order with Industrialz, your details will be included in Industrialz’s customer base. Industrialz adheres to the Data Protection Act and will not provide your information to third parties. See our privacy policy. Industrialz respects the privacy of the users of the website and ensures confidentiality of personal data.

Agreement

Industrialz reserves the right to refuse orders or assignments without giving reasons.

Images and specifications

All images, photos, drawings, data regarding weights, dimensions, colors, images of labels, etc. on the Industrialz site are approximate only, are indicative and cannot give rise to compensation or termination of the agreement. It is not permitted to copy images and / or texts from the Industrialz site without our permission.

Force of the majority

In the event of force majeure, Industrialz has the right, at its option, to suspend the execution of a customer’s order, or to dissolve the agreement without judicial intervention, by notifying the customer in writing and without this. Industrialz is obliged to pay any compensation, unless this would be unacceptable in the given circumstances by standards of reasonableness and fairness.

Questions, complaints and comments

If after reading these terms and conditions you have complaints, questions or comments about these terms and conditions, please contact us by telephone or e-mail.

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